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PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy is effective upon 21 May 2018.

This Privacy Policy aims to give you information on how we collect and process your personal data.

Chloë Loves Organics website, mobile app and any other means of collecting personal data are controlled by CLO CLO Distribution Ltd, referred to as “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is at 1 Roxall Close, Blakedown, DY10 3JX, UK.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.

Scope

This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any WWW.CHLOELOVESORGANICS.COM web or mobile view where this Privacy Policy appears.

By navigating to a WWW.CHLOELOVESORGANICS.COM website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

CLO CLO DISTRIBUTION Ltd is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation. 

Where we use third party service providers based outside of the European Economic Area, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Where we use third party service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

 

Collection and cookies

We collect, process and retain personal information from you and any devices you may use when you navigate to a WWW.CHLOELOVESORGANICS.COM web or mobile view, by transacting, by registering an account and otherwise interacting with us.

We may also collect personal information from you if you physically enter one of our stores or attend an event. 

We capture customer data, purchase data and browsing behaviour as part of the WWW.CHLOELOVESORGANICS.COM Loyalty programme. This is so we can optimise and personalise your experience with WWW.CHLOELOVESORGANICS.COM.

The personal information we collect includes the following:

  • Personal information including payment related information you give us when you register or purchase through the site or mobile app;
  • Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity;
  • Content we generate via machine learning algorithms as they apply to personalising your experience by curating more specifically the items you have an interest in, as well as supporting general service optimisation including bid / markdown automation
  • Other content that you generate through browsing activity including intended purchases, your marketing preferences, completion of surveys, wishlists, and participation in promotional activity; and
  • Device identifiers such as IP addresses, cookie IDs, IDFAs and other device identifiers, as well as geo location information, IoT technologies and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your browsing history, hashed email addresses, and your web log information.

 

If you give us personal data about someone else, you must do so only with their explicit and prior consent.

We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you and information about the advertisements you have been shown or may have clicked on). Where this information is received by us, we will use this information to further personalise your experience with WWWW.CHLOELOVESORGANICS.COM.

We use cookies, web beacons and similar technologies to collect information about the pages you view, the links you click and other actions you take on our Services, within our advertising or e-mail content.

Cookies are text files stored on your computer when you visit web pages. 

To make full use of the online shopping and personalised features on WWWW.CHLOELOVESORGANICS.COM, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Here’s a list of the main cookies we use and what we use them for.

First party cookies – cookies that WWW.CHLOELOVESORGANICS.COM drop. At WWW.CHLOELOVESORGANICS.COM, we use cookies to keep track of what you have in your basket and to remember you when you return to our site.

 

COOKIE NAME

COOKIE PURPOSE

JSESSIONID

This cookie allows our web servers to respond to your actions on the website such as 'Add to bag' or browsing the website. The website wouldn't work for you without it.

billingCurrency

This cookie determines in which currency your orders will be billed, according to your in-site choice or based on your location.

bfamily

This cookie collects information about your favourite designers to better tailor your browsing experience.

cb-enabled, cb-shown

These cookies are associated with a free script which shows a cookie alert notice on a website. It is used to record when the user has dismissed the notice to prevent it re-appearing on return visits.

country

This cookie shows the country to which your orders will be billed, according to your in-site choice or based on your location.

language

This cookie stores the language choice you’ve made, to serve relevant content.

gender

This cookie tells our servers whether you are browsing the men's or women's sections of our online store.

loggedIn

This cookie tells our servers whether you are logged in or not.

saleRegion

This cookie shows the region to which your orders will be billed, according to your in-site choice or based on your location.

IndicativeCurrency

This cookie determines the currency in which indicative prices will be displayed on product listings based upon your in-site choice.

plpLayoutDesktop, plpLayoutLargeDesktop, plpLayoutMobile, plpLayoutTablet

This cookie allows us to determine if you are accessing the site from a mobile device or not so you can be directed to the mobile version of WWW.CHLOELOVESORGANICS.COM if required to ensure the best possible user experience.

defaultSizeTaxonomy

This cookie tells our servers which international sizes to display alongside products, in accordance with your in-site choice or based on your location.

 

Third-party cookies used for retargeting

We have relationships with carefully selected third parties who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. This type of advertising is designed to provide you with a selection of products based on what you’re viewing on WWW.CHLOELOVESORGANICS.COM, which are presented to you by our business partners when you visit other selected websites. The adverts may highlight products you’ve viewed, alternative styles and colours, as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies.

Disabling these advertisements

We would like to continue to display content that's relevant to you, however, you can choose to opt out of this type of advertising permanently by clicking the opt out icon appearing in the top right hand of the ad. Please note that if you delete your cookies, we will no longer know that you have opted out, and the banners from Criteo or RTB House will reappear when you visit other selected websites.

The business partners that set cookies on the WWW.CHLOELOVESORGANICS.COM website include:

Cookies and social-media tools

If you ‘share’ WWW.CHLOELOVESORGANICS.COM content with friends through social networks – such as Facebook, Pinterest and Twitter – you may be sent cookies from these websites. WWW.CHLOELOVESORGANICS.COM doesn’t control the settings of these cookies and is not responsible for how these cookies work.

 

Flash cookies

WWW.CHLOELOVESORGANICS.COM may display video content using Adobe Flash Player, delivered by Vimeo. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as other cookies but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, go to: https://www.adobe.com/uk/privacy/opt-out.html

Please note that WWW.CHLOELOVESORGANICS.COM is not responsible for the content of external websites. If you do disable Flash cookies, you will be unable to access certain content (such as videos) on the website.

 

Managing cookies

Most web browsers have cookies enabled; should you need to turn them on, see managing cookies below for help.

If you’d prefer to restrict, block or delete cookies from WWW.CHLOELOVESORGANICS.COM, or any other website, you can use your browser to do this. Each browser is different, so check the Help menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Managing your settings will differ depending on the type and version of web browser you use. The instructions below apply to Microsoft Windows, with the exception of Safari, which is only for Mac, and may vary in different devices. 

BROWSER NAME

 

INSTRUCTIONS

Google Chrome

Click the three horizontal bars in the top right of your browser window
Click to open the Settings tab
Click Show advanced settings to view the Privacy section, then click on Content settings
In the Cookies section, you can choose from the following settings: 
Allow cookies by default                          
Keep cookies only until you close your browsing session                          
Block cookies by default
Make exceptions for cookies from specific websites or domains
Manage and delete existing cookies

 

Microsoft Internet Explorer 9.0, 10, 11

Click the cog icon in the top right of your browser window                          
Click Internet Options
Click on the Privacy tab                          
You can set the slider to Medium, High or above to restrict the setting of cookies

 

Mozilla Firefox

Click the three horizontal bars in the top right of your browser window
Select Options, then click on the Privacy tab
In the History drop-down box, select: Firefox will use custom settings for history
You can choose from the following settings:  
Accept cookies from sites                          
Accept third-party cookies (Always, From visited or Never) 
Click Show Cookies to manage and delete existing cookies                        


 

Safari

Click Preferences in the Safari menu in the top left of your browser window                          
Click to enter the Privacy tab                          
In the Cookies section, you can choose from the following settings:                         
Always block cookies by default                          
Allow cookies from current website only                          
Allow cookies from websites I visit                          
Always allow cookies by default                         
View Remove All Website Data to manage and delete existing cookies

 

 

Opera

Click Settings in the Safari menu in the top left of your browser window                         
Type ‘cookies’ into the search box                         
In the Cookies section, you can choose from the following settings: 
Allow cookies by default
Keep cookies only until you close your browsing session
Block cookies by default
Block third-party cookies and site data
Click Manage exceptions or All cookies and site data to manage and delete existing cookies

 

All other browsers

Please consult your documentation or online help files.

iPhone device, Safari browser

Open Settings App
Select Safari In Privacy & Security sub-menu, you can block all cookies

Android device, Chrome browser

Open Chrome Go to More menu > Settings > Site settings > Cookies to disable them

MatchesFashion.com iPhone and Android Apps – clearing app cookies

Uninstall the App from the phone
Reinstall it

 

 

Use

We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.

We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.

We process personal data relating to your interaction (transactions, site visits, app usage) with WWW.CHLOELOVESORGANICS.COM to enable us to personalise your experience with WWW.CHLOELOVESORGANICS.COM. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

We use and retain your personal information to provide, improve and personalise our service to:

  • Offer you site content that includes items and services that you may like and to keep track of your basket
  • Customize, measure and improve our services
  • Hold views between web and mobile sites, deep linking and device linking
  • Provide other services requested by you as described when we collect the information

 

Where we have the right to do so, we shall use and retain your personal information to personalise communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity. 

Our Loyalty programme is provided by a third party loyalty provider. The loyalty provider will undertake machine learning based statistical analysis to personalise a customer’s experience with WWW.CHLOELOVESORGANICS.COM.

We use and retain your personal information to prevent, detect, mitigate and investigate fraudulent or illegal activities. This will involve the machine learning based statistical analysis which permits the identification of buying patterns which allow us to further personalise your experience.

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.

 

Your rights

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information. 

You can submit your rights servicing request here: info@chloelovesorganics.com.

 

Managing preferences

You can control how we send personalized marketing, by channel and by frequency, from the Manage Preferences section of a registered account.

Accessing Manage Preferences allows you to control how we communicate with you. If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or by changing your Marketing Preferences.

 

Disclosure and security

We may disclose your personal information to legal entities within the WWW.CHLOELOVESORGANICS.COM of undertakings, and to third authorised third parties. We do not disclose your personal information to third parties for marketing purposes.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:

  • Payment providers to facilitate purchases
  • Fulfilment providers to facilitate order management, packaging and delivery
  • Marketing and advertising providers in order to personalise your experience

 

We do not disclose your personal information to third parties for marketing purposes.

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims. 

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

If we were to be acquired by another company, we may share information with them and we will require that company to agree follow this Privacy Policy with respect to your personal information. 

 

Questions

If you have a question about this Privacy Policy, please contact:info@chloelovesorganics.com or WWW.CHLOELOVESORGANICS.COM, 1 Roxall Close, Blakedown, DY10 3JX, UK.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk). 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.